On October 19, 2019, Yongcheng Insurance celebrated its 15th birthday. Fifteen years ago, with the vigorous development of the national power and energy industry, Yongcheng Insurance came into being in Shanghai Pudong. At the beginning of its establishment, Yongcheng Insurance adhered to the original intention of providing high-quality risk protection for the country, society, and customers, fulfilling its mission of “industrial finance to promote industrial development”, working from scratch and working hard. After 15 years of hard work, it has grown to become The leading brand of risk management in the domestic power and energy industry ranks among the domestic medium-sized property insurance companies. At present, Yongcheng Insurance has branches throughout the country, with more than 50 million customers. It has formed a diversified structure integrating property insurance operations, insurance intermediaries and comprehensive investment, and has grown into a national comprehensive insurance company. As a state-owned holding insurance company, Yongcheng Insurance keeps up with the national development process and strategic needs, always adheres to the overall sense of serving the real economy, industrial upgrading and social livelihood, actively responds to the national “Belt and Road” initiative, and participates in “Healthy China” and “Internet” The construction of "economics" and "people's livelihood projects" will continue to play the role of insurance "social stabilizer" to provide comprehensive risk protection for enterprise production, social management, and people's lives. Focusing on the power sector for 15 years to escort the country's "generators" In 2004, China Huaneng Group's four major power generation groups within the United Nations initiated the establishment of Yongcheng Insurance, whose purpose is to use insurance methods to "enhance the ability of independent energy protection, promote the energy consumption revolution, Optimize energy structure, expand international energy cooperation, and promote innovation in energy technology. " In the past 15 years, with China becoming the country with the largest power generation in the world, Yongcheng Insurance has expanded from serving Huaneng and serving shareholders in the power generation to serving the power generation industry, and serving various upstream and downstream enterprises in the energy field. The vanguard of risk management in the electric energy industry. At present, Yongcheng Insurance accounts for over 30% of the power generation side insurance market, underwrites more than 6,000 types of power generation insurance projects, and the exclusive and chief underwriting power generation projects account for 2/3, ranking first in the industry. Yongcheng Insurance has leading underwriting technologies and underwriting capabilities in the insurance industry in coal-fired power generation, gas turbine power generation, hydropower generation, wind power generation, nuclear power generation, biomass power generation, and tidal power generation; it also provides photovoltaic, solar, and offshore wind power A series of new energy companies that are still in their infancy provide comprehensive risk protection. In the future, Yongcheng Insurance will be based on the power and energy industry, consolidate the industry leader position, establish an insurance business development platform, and realize resource sharing, technology sharing, and business co-insurance. At the same time, it actively develops energy insurance businesses such as coal, oil, and natural gas to achieve further extension and development of core businesses. Responding to the “Belt and Road” escort the overseas road of Chinese-funded enterprises In 2013, the country issued the “Belt and Road” initiative. Yongcheng Insurance responded positively, taking advantage of the global network advantages of the Canadian shareholder Maple Trust Group to provide risk protection for overseas projects of Chinese companies. After 6 years of development, Yongcheng Insurance's international insurance business ranks among the top five in the market. The business has radiated to Australia, the United Kingdom, Pakistan, Singapore, Ghana, Brazil, Cambodia, Belarus, Indonesia, Turkey, Hong Kong and other countries and regions. There are more than 40 basic power projects, and the business scope will be further expanded to Papua New Guinea, Bangladesh, Vietnam and other countries and regions. With the ever-growing overseas business of Yongcheng Insurance, the risk control services provided by Yongcheng Insurance for Chinese companies' overseas projects have been extended to all types of insurance. At present, Yongcheng Insurance has initially established a medical cooperation network covering 190 countries and regions around the world, providing customers with on-site surveys, medical health, on-site clinics, global emergency transshipment and other services, and assists customers in setting up emergency management systems and on-site anti-terrorism Training, etc., to fully protect the safety of state personnel and property. Cooperating with the "Healthy China" strategy to serve the people's livelihood In 2017, the "Healthy China" development strategy stated that "people's health is an important symbol of national prosperity and the country's prosperity, and it is necessary to improve the national health policy and provide a full range of full-cycle health services for the people. Combining rich overseas cooperation experience in the field of health insurance, Yongcheng Insurance has fully established a comprehensive, comprehensive, and complete health insurance product chain covering low, medium, and high-end products, which can meet all-round guarantees for customers' prevention, treatment, and follow-up. demand. As the first domestic insurance company to develop high-end health insurance business, in 2011, Yongcheng Insurance started full cooperation with the British Bupa Group and the United States GBG to deepen the domestic high-end health insurance market and has formed a good market foundation. In order to meet the growing demands of customers for health protection and health management, Yongcheng Insurance has continuously introduced innovative health insurance products for group and individual customers, such as overseas critical medical insurance and international student insurance. In response to the fragmented and personalized health protection needs in specific scenarios, Yongcheng Insurance explored and launched products including pilot, professional athlete disability insurance, dental and ophthalmic medical insurance. In the future, Yongcheng Insurance will strive to build a multi-layered health insurance product and service system, improve customer trust and dependence, serve the people's livelihood, and build a "healthy China." Actively integrated into the era of technology empowerment, in line with the trend of the "Internet +" era, Yongcheng Insurance continued to make efforts in the field of Internet insurance by using "finance + technology". In recent years, Yongcheng Insurance's Internet business has made great progress in product development and sales models. Yongcheng Insurance has launched comprehensive cooperation with Internet industry giants and successfully established comprehensive cooperative relations with Tencent, Qunar, Ctrip, JD. For multi-level needs of users, Yongcheng Insurance has independently developed and introduced high-temperature insurance, visa refusal insurance, personal consumer credit insurance, personal loan credit insurance, flight delay cancellation insurance, mobile phone theft insurance, child loss insurance, account fund security insurance, etc. Innovative products are sought after by the market. At the same time, Yongcheng Insurance has continued to optimize the insurance, payment, and claims processes, gradually realized digital, scientific, online, and intensive management, and fully integrated information technology into sales, service, operations, customer management, and risk control. Field, and strive to create digital Yongcheng. Continuously improving the level of insurance services Since 2018, it has entered a new period of development. Through in-depth research and judgment of the development trend of the insurance market, Yongcheng Insurance has shifted from the traditional product operation to a customer-centric model, and has established a separate, group-based business model. Through the construction of an integrated operation center for group customer sales, operations, and services, we will build a professional, channelized, customized, and distinctive competitiveness, maintain and consolidate existing advantages, and further enhance Yongcheng Insurance's brand influence in the group customer market. force. At the same time, Yongcheng Insurance invested a lot of resources to actively embrace individual customers. Starting from customer needs, we pay more attention to channel cooperation, technological innovation, and support services. We provide personalized services based on the customer's multi-dimensional attributes, and establish a customer-oriented and differentiated operating model to find customers, retain customers, segment customers, Operating customers. In the process of promoting reform, Yongcheng Insurance adhered to the direction of high-quality development, changed the previous business model of auto insurance business, and worked hard to adjust the structure, promote transformation, control costs, improve quality, increase efficiency, and grasp reform. We will maintain the determination of development, adhere to efficiency as the lifeline, vigorously promote the new development strategy, and seek the transformation and development of small and medium property insurance companies. After more than a year of strategic advancement and reform, Yongcheng Insurance gradually changed the predicament of relying on auto insurance business for a long time, and various operating management indicators improved significantly, showing a stable and good development trend. It is called "domestic property insurance market" by the industry. Sample of transformation of small and medium-sized insurance companies. " Don't forget your original intention and keep your mission in mind. The 15-year-old Yongcheng Insurance is flourishing, new routes have been established, and change and transformation are on the way. Yongcheng Insurance will actively implement the great development concept of "innovation, coordination, greenness, openness and sharing", integrate into the new era with a new attitude, new look and new strategy, embrace new technology and promote new development. Adhere to providing our clients with a full range of risk management services, build a modern insurance operation service platform with first-class products, first-class services, first-class management and first-rate benefits, and establish customer-oriented, value-centric, innovation-led, and technology-based Driven professional, international, group insurance companies.