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Objection Notice



I. Objection to inquiry of underwriting claims refers to objection to information such as policy information, policy status, policy approval content, claim status, and compensation amount.



Thank you for your support and trust in Yongcheng. Please fill in the objection information carefully, and we will arrange someone to handle your objection in time.


Complaints


I. Thank you for your concern and support for Yongcheng. Please fill in the complaint information carefully so that we can further understand the situation and respond to opinions.



2. We will keep your information and the content of the complaint confidential. Within one working day after receiving the complaint, we will arrange a special person to contact you about the complaint handling.

It is advisable to conduct a return visit within 2 working days after the complaint is processed.


老铁视频APP

question type
  • Car insurance
  • Property insurance
  • Italian Health Insurance
  • Self insurance card
Q: What are the close relatives of this product?

A: Refers to legally recognized spouses, parents, children, siblings, grandparents, grandparents, grandchildren, grandchildren.

Q: What are the transportation costs for real-name system?

A: The transportation cost is a domestic real-name airplane economy class ticket, a train / high-speed rail second-class seat ticket, a regular train hard seat or hard sleeper ticket, and a highway transportation ticket;

Q: Are there any restrictions on the cost of accommodation?

A: The maximum reimbursement allowance per person per night for domestic real-name accommodation is 300 yuan;

Q: What is the waiting period for this product?

A: According to the terms, the waiting period for this product is 10 days.

Q: What is the waiting period?

A: Also known as the observation period, or exemption period, refers to the period within which a beneficiary cannot obtain insurance compensation even if an insured event occurs. This period is called the waiting period.

Q: How many copies of this product can I buy?

A: During the insurance period, the same insured can purchase a maximum of one copy of the product.

Q: Are there any requirements for purchasing this product?

A: Children under the age of 14 (inclusive) can be insured under this insurance.

Q: What are the requirements for insurance against mobile phone theft?

A: 1) You need to have a bank card and agree that the insurance compensation will only be paid to your (referred to as the insured) bank card account of the same name;

2) The real name and ID number must be submitted when applying for insurance;

3) The mobile phone you purchased does not exceed two years, and the original purchase invoice is retained (if the purchased mobile phone is a contract machine provided by the communication operator, the original contract invoice and contract agreement should be retained).

Q: How many insurances can I buy for my phone?

A: Only one copy of this product can be purchased on the same phone. Buying more is invalid.

Q: When does the policy take effect?

A: This product will take effect at 00:00 the next day after 7 days of successful premium payment.

Q: Will my private information be leaked?

A: Due to the need for insurance and claims services, when you apply for insurance, we will collect your electronic product related information (brand model, mobile phone IMEI code, etc.) and your name and ID number information under your authorization. Your private information will be fully protected.

Q: Is the loss covered by the claim?

A: According to the provisions of the insurance, there is no obvious loss of theft on the scene, including any loss or damage caused by the loss or mysterious disappearance; it is not covered by this insurance.

Q: Is there a limit to the death benefit of minors in domestic travel insurance?

A: According to regulatory requirements, the death insurance benefit shall not exceed RMB 200,000 for minors under the age of 10; the death insurance benefit shall not exceed RMB 500,000 for the insured person who is 10 years old but under 18 .

Q: Are there any requirements for purchasing this product?

A: Any natural person aged 5 ~ 65 who is in good health can be the insured person of this insurance;

Q: How many copies of this product can I buy?

A: During the insurance period, the same insured can purchase a maximum of one copy of the product.

Q: What is the waiting period

A: Also known as the observation period, or exemption period, refers to the period within which a beneficiary cannot obtain insurance compensation even if an insured event occurs. This period is called the waiting period.

Q: What is the deductible for this product?

A: There is no deductible for accidental death due to acute gastroenteritis;

Hospitalization due to acute gastroenteritis:

(1) If the insured does not enjoy social medical insurance or public medical insurance, the insurer will pay inpatient medical insurance at the rate of 80% after deducting 100 yuan deductible.

(2) Although the insured person enjoys social medical insurance or public medical insurance, but fails to obtain medical expenses compensation in accordance with the relevant provisions of social medical insurance or public medical insurance, the insurer will pay 80% of the deduction after deducting 100 yuan deductible Hospital medical insurance.

(3) If the insured person enjoys social medical insurance or public medical insurance, and has obtained medical expenses compensation in accordance with the relevant provisions of social medical insurance or public medical insurance, the insurer shall deduct 100 yuan from the remaining part as a 100% deductible. The payout ratio is paid for hospital medical insurance.

Q: I am a private car driver. Can I apply for insurance?

A: Can be insured, but according to the terms of agreement: if the driver of a professionally operated vehicle or a special engineering vehicle, a land motor vehicle traffic accident occurs during the operation period, the insurer shall in accordance with the insurance amounts stated in the insurance contract One-half of the amount is used as a benchmark to determine the amount of insurance benefits paid.

Q: What is covered by this product?

A: This product's guarantee responsibility includes: accidental injuries that occur while riding (including driving) a motor vehicle in operation, or accidents that occur during a non-boarding period due to a collision with a motor vehicle during operation.

Q: After purchasing this product, can the social security reimbursement part be paid?

A: Social security reimbursement is no longer reimbursable.

Q: What is the waiting period for this product?

A: According to the terms, the waiting period for this product is 7 days.

Q: Is there a limit on the death insurance for minors who are traveling with Relief Insurance?

A: According to the regulations, if the minor is under 10 years old, the death insurance shall not exceed RMB 200,000.

Q: Is there a limit to the number of days of hospitalization allowance payment?

A: The insurer pays the daily hospitalization allowance insurance according to the actual length of hospitalization of the insured, but the total number of days paid does not exceed 90 days.

Q: Is there a deductible for inpatient treatment?

A: After the insurer deducts RMB 100 deductible each time, within the range of the insurance amount, the medical insurance premium will be paid at a rate of 80%.